Responsible Gaming at pkom
Gambling should always be a form of entertainment — never a source of stress or financial hardship. pkom is committed to providing tools, information, and support that help every player stay in control and enjoy the experience safely.
Gaming That Puts You First
At pkom, responsible gaming is not a checkbox — it is a core part of how we operate. We believe that every player who chooses our platform deserves a safe, fair, and transparent experience. That means giving you full visibility into your spending, easy access to controls that protect your wellbeing, and the ability to step back whenever you feel it is needed.
Problem gambling is a real issue that affects families and communities across Bangladesh and around the world. pkom takes this seriously. We invest in detection systems that identify at-risk behavior, train our support team to handle sensitive conversations with care, and make our responsible gaming tools as accessible and easy to use as possible.
Whether you are a casual player who enjoys a few spins on our slots during Eid or a regular cricket bettor who follows every BPL match, we want your experience to remain positive. The tools and guidance on this page are here for you — and we encourage you to use them proactively, not just in a crisis.
Take Control with pkom's Safety Tools
pkom provides six powerful tools that give you complete control over your gaming activity. These features are designed to help you set boundaries, monitor your behavior, and take breaks when needed.
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you add to your pkom account. Once set, limits cannot be increased for 48 hours, giving you time to reconsider. Limits can be decreased immediately at any time.
Session Time Reminders
Enable alerts that notify you after a specified duration of continuous play. Choose 30, 60, 90, or 120-minute intervals. When the timer expires, you receive a prompt showing your session duration and recent activity.
Cooling-Off Period
Take a short break without closing your account. Choose a cooling-off period of 24 hours, 7 days, or 30 days. During this time, your account remains open but you cannot deposit funds or place bets. Access resumes automatically after the period ends.
Self-Exclusion
Exclude yourself from the pkom platform for a minimum of 6 months. Once activated, your account is immediately locked and cannot be reopened during the exclusion period. This is a serious commitment designed to help players who recognize a problem.
Activity History
View your complete betting and transaction history at any time. Review deposits, withdrawals, bets placed, wins, and losses for any date range. Export your history as a CSV file to analyze your patterns or share with a support professional.
Loss Limits
Set a maximum loss threshold for daily, weekly, or monthly periods. pkom calculates net losses (deposits minus withdrawals and current balance). When you reach your limit, no further betting is allowed until the period resets.
All responsible gaming tools can be activated immediately by logging into your pkom account and navigating to Account Settings > Responsible Gaming. Changes take effect within 5 minutes.
When Gambling Becomes a Problem
Problem gambling often develops gradually. It is important to recognize the warning signs early so you can take action before the situation worsens. If you identify with several of the behaviors below, we strongly encourage you to use our self-exclusion tool or contact our support team for guidance.
How to Activate Self-Exclusion
Self-exclusion is the strongest tool we offer. It is designed for players who recognize they have lost control and need a complete break from gambling. Once activated, self-exclusion cannot be reversed for at least 6 months.
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Log Into Your Account
Access your pkom account using your username and password. Navigate to Account Settings, then select the Responsible Gaming tab from the left sidebar.
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Choose Self-Exclusion Duration
Select a self-exclusion period: 6 months, 1 year, 2 years, 5 years, or permanent. Shorter periods are available for testing, but we recommend at least 6 months for meaningful impact.
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Confirm Your Decision
Read the self-exclusion terms carefully. You will be asked to confirm that you understand this decision is final for the chosen period and cannot be reversed. Check the confirmation box and click Submit.
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Account Locked Immediately
Your account is locked within 5 minutes. You will be logged out automatically and unable to log back in. All deposits, withdrawals, and betting are disabled. Any remaining balance is available for withdrawal via email request.
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Exclusion Period Enforced
pkom maintains a record of all self-excluded players. Attempts to create new accounts using the same or similar personal information are detected and blocked. The exclusion period cannot be shortened or bypassed.
Immediate Account Lock
The moment you activate self-exclusion, all access to your pkom account is revoked. You cannot place bets, make deposits, claim bonuses, or interact with any part of the platform. This protection is automatic and irreversible during the exclusion period.
Active Within 5 MinutesNew Account Detection
pkom uses advanced verification systems to detect and prevent self-excluded players from creating new accounts. If you attempt to register using the same name, date of birth, email, phone number, or payment method, your new account will be flagged and closed immediately.
Automated ProtectionExclusion Expiry Notification
Seven days before your self-exclusion period ends, we send you an email reminder. This gives you time to consider whether you are ready to return or would like to extend the exclusion. You are never automatically re-activated — reactivation requires manual confirmation from you.
Optional ExtensionSmart Gambling Habits
Even if you do not currently have a gambling problem, it is wise to adopt healthy habits that reduce risk and keep the experience fun. Here are pkom's recommendations for safe, responsible gambling.
- Set a strict budget before you start playing and never exceed it, regardless of whether you are winning or losing
- Treat gambling as entertainment, not a source of income — expect to lose your stake and consider any winnings a bonus
- Take regular breaks during gaming sessions to avoid fatigue and loss of perspective
- Never gamble under the influence of alcohol or when you are emotionally upset or stressed
- Do not chase losses by increasing bet sizes or playing longer in an attempt to recover lost funds
- Keep gambling separate from other activities — do not gamble at work, during family time, or when you should be sleeping
- Be honest with family and friends about your gambling activity and welcome their feedback
- Review your pkom account history regularly to understand your actual spending and win/loss ratio
- Use deposit limits and session timers proactively, even if you feel you are in control
Gambling Is Not a Solution: Never use gambling as a way to escape problems, cope with stress, or deal with depression. Gambling may provide temporary distraction, but it does not solve underlying issues and often makes them worse. If you are struggling with personal or financial difficulties, seek help from appropriate support services rather than turning to gambling.
Understand the Odds: All casino games and betting markets have a built-in house edge, meaning the platform has a mathematical advantage over the long term. While short-term wins are possible, the longer you play, the more likely you are to lose. No betting strategy or system can overcome the house edge.
Children and Gambling: Keep your pkom login credentials private and log out after every session, especially if you share a device with family members. Use parental control software to block gambling sites from devices used by minors. Discuss the risks of gambling with teenagers in your household.
Balance Gambling with Other Activities: Maintain a diverse range of hobbies and social activities outside of gambling. If you find that gambling is consuming an increasing share of your free time or mental energy, it may be a sign that you need to take a break.
Need Help? We're Here for You
If you are experiencing problems with gambling, or if you are concerned about a friend or family member, do not wait. pkom's support team is available 24 hours a day, 7 days a week to provide guidance, activate protection tools, or help you access professional support resources in Bangladesh.
All conversations with our support team are confidential. We will not share your information with third parties without your explicit consent. Our goal is to help you regain control, not to judge or penalize you.
Play Responsibly on pkom
Ready to enjoy cricket betting, slots, and live casino with confidence? Activate your responsible gaming settings now and explore our games knowing you have the tools to stay in control.