pkom Terms & Conditions

1. Definitions and Interpretation

In these Terms & Conditions, the following definitions apply throughout unless the context expressly requires otherwise:

• "pkom", "we", "us", or "our" refers to the pkom platform and its operating entity, accessible at https://pkom.io.
• "Platform" refers to the pkom website, all subdomains, mobile-optimized interfaces, and any associated applications or services provided by pkom.
• "Player", "you", or "your" refers to any individual who accesses, registers, or uses the pkom platform for any purpose.
• "Account" refers to the registered account held by a Player on the pkom platform, identified by a unique mobile number.
• "Balance" refers to the real-money funds held in a Player's pkom account available for wagering or withdrawal, excluding bonus funds unless otherwise specified.
• "Bonus Funds" refers to promotional credits granted by pkom to a Player's account that are subject to wagering requirements before conversion to withdrawable real-money balance.
• "Wager" or "Bet" refers to any real-money or bonus-fund stake placed by a Player on a casino game, slot, or sporting event through the pkom platform.
• "Wagering Requirement" refers to the multiplier applied to a bonus amount that must be turned over in eligible wagers before bonus funds become eligible for withdrawal.
• "Taka" or "BDT" refers to the Bangladeshi Taka (৳), the sole currency in which pkom accounts are denominated.
• "KYC" refers to Know Your Customer identity verification procedures required by pkom before processing withdrawals above specified thresholds.

Where the context requires, references to the singular include the plural and vice versa. Section headings are provided for reference only and shall not affect interpretation.

2. Acceptance of Terms

These Terms & Conditions constitute a legally binding agreement between you and pkom. By taking any of the following actions, you are deemed to have accepted these Terms & Conditions in full:

• Accessing or browsing the pkom website at https://pkom.io or any associated subdomain;
• Registering an account on the pkom platform;
• Making a deposit to your pkom account;
• Placing any bet, wager, or stake on the pkom platform;
• Claiming any bonus, free bet, free spin, or promotional offer from pkom;
• Logging in to an existing pkom account after the effective date of these Terms & Conditions.

These Terms & Conditions are effective as of 1 January 2026 and supersede all prior versions. pkom reserves the right to amend these Terms & Conditions at any time. Continued use of the platform following any amendment constitutes acceptance of the revised terms. Players are encouraged to review these Terms & Conditions periodically.

3. Eligibility and Account Registration

3.1 Age Requirement

You must be at least 21 years of age to register an account or use any service on the pkom platform. By registering, you confirm that you meet this age requirement and that all information provided during registration is accurate and truthful. pkom reserves the right to request government-issued identification documents to verify your age at any time. Failure to provide satisfactory proof of age will result in account suspension and forfeiture of all funds pending resolution.

3.2 Geographic Restrictions

The pkom platform is designed specifically for players located in Bangladesh. While the platform is accessible to international visitors, account registration and real-money play are intended for Bangladeshi residents. pkom reserves the right to verify your location through IP address analysis, payment method verification, or document review. Players found to be misrepresenting their location may have their accounts suspended.

3.3 Account Uniqueness

Each individual is permitted to hold exactly one account on the pkom platform. Multiple accounts registered by the same person, or by persons residing at the same address, are strictly prohibited. pkom employs automated detection systems to identify duplicate accounts based on device fingerprints, IP addresses, payment methods, personal details, and behavioral patterns. Discovery of duplicate accounts will result in permanent closure of all accounts held by the individual, with all balances forfeited to pkom. Any bonuses claimed across multiple accounts will be voided retroactively.

3.4 Registration Information Accuracy

You must provide accurate, current, and complete information during the registration process. Required information includes your full legal name as shown on your government-issued identification, date of birth, mobile number, and valid email address. You must notify pkom immediately if any of your registration information changes. pkom is not responsible for any consequences arising from your failure to maintain accurate account information, including but not limited to missed communications, delayed withdrawals, or account restrictions.

3.5 Prohibited Persons

The following persons are prohibited from registering or using a pkom account: (a) individuals under the age of 21; (b) employees of pkom or its affiliated companies; (c) immediate family members of pkom employees; (d) employees of game providers or payment processors used by pkom; (e) individuals currently self-excluded from the pkom platform; (f) individuals who have previously had their pkom account closed for fraudulent activity or breach of terms; (g) individuals acting on behalf of others or for commercial purposes rather than personal entertainment.

4. Account Security and Responsibilities

4.1 Password Security

You are solely responsible for maintaining the confidentiality of your pkom account password. You must not share your password with any third party. pkom recommends using a strong, unique password that is not used on any other website. pkom will never ask you to provide your password via email, SMS, or phone call. You are responsible for all activity occurring under your account, whether authorized by you or not. If you suspect unauthorized access to your account, you must notify pkom support immediately at [email protected].

4.2 Account Sharing Prohibition

Your pkom account is personal to you and may not be shared with, transferred to, or used by any other person. You may not permit anyone else to access your account or place bets on your behalf. Any winnings generated from shared accounts are subject to confiscation, and the account will be permanently closed.

4.3 Notification of Account Issues

You must immediately report any errors in your account balance, any unauthorized transactions, or any malfunction in games or betting systems to pkom support. Reports must be made within 30 days of the issue occurring. pkom is not liable for any losses arising from errors or malfunctions not reported within this timeframe. pkom reserves the right to correct any errors in account balances, whether in the Player's favor or against, and to void any bets placed as a result of system errors or malfunctions.

5. Deposits and Payment Methods

5.1 Accepted Payment Methods

pkom accepts deposits via bKash, Nagad, Rocket, Upay, and select Bangladeshi bank accounts including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. All deposits must be made in Bangladeshi Taka (৳). The minimum deposit amount is ৳500. The maximum single deposit amount is ৳500,000 unless higher limits have been arranged with pkom support for VIP accounts.

5.2 Payment Method Ownership

All payment methods used to deposit funds must be registered in your own legal name and must match the name on your pkom account. Third-party deposits are strictly prohibited. pkom reserves the right to request verification documents proving ownership of any payment method before processing deposits or withdrawals. Deposits made from accounts not owned by the Player will be refunded, minus processing fees, and the pkom account may be suspended pending investigation.

5.3 Processing Time and Crediting

Deposits made via bKash, Nagad, Rocket, or Upay are typically credited to your pkom account instantly, within 60 seconds of successful payment confirmation. Bank transfer deposits may take 1–4 hours to credit depending on the issuing bank's processing time. pkom is not responsible for delays caused by third-party payment processors or banks. If a deposit does not appear in your account within the expected timeframe, contact [email protected] with your transaction reference number.

5.4 Deposit Limits

pkom provides voluntary deposit limit tools as part of our commitment to responsible gaming. Players may set daily, weekly, or monthly deposit limits through their account settings. Once set, deposit limits take effect immediately and cannot be increased for 7 days. Decreases to deposit limits take effect immediately. Players may also request pkom support to enforce mandatory deposit limits on their account.

6. Withdrawals and Verification

6.1 Withdrawal Eligibility

You may request withdrawal of your real-money balance at any time, subject to completion of all applicable wagering requirements. The minimum withdrawal amount is ৳1,000. There is no maximum withdrawal amount per transaction, but pkom reserves the right to process large withdrawals in multiple installments for security and liquidity management purposes.

6.2 KYC Verification Requirements

pkom requires successful completion of Know Your Customer (KYC) identity verification before processing any withdrawal exceeding ৳50,000 in cumulative lifetime withdrawals from your account. KYC verification requires submission of clear, legible copies of: (a) a government-issued photo ID such as National ID card or passport; (b) proof of address such as utility bill or bank statement dated within the last 90 days; (c) a selfie photograph holding your ID document and a handwritten note stating "pkom" and the current date. pkom may request additional documents at its discretion. Withdrawals will be held pending satisfactory completion of KYC verification.

6.3 Processing Time

Withdrawal requests are reviewed and approved within 1–6 hours during business hours (09:00–22:00 BST daily). Withdrawals requested outside business hours are processed the following business day. Once approved, funds are transferred to your designated bKash, Nagad, Rocket, or bank account. Transfer time depends on the receiving institution and is typically instant for mobile wallets and 1–24 hours for bank accounts. pkom is not responsible for delays caused by third-party financial institutions.

6.4 Withdrawal to Original Payment Method

All withdrawals must be made to the same payment method used to deposit, up to the total amount deposited via that method. This is an anti-money-laundering requirement. If you have deposited via multiple methods, you must withdraw proportionally to each method in the same ratio as deposited. Exceptions may be granted at pkom's sole discretion in cases where the original payment method is no longer available.

7. Bonuses and Promotions

7.1 Bonus Terms Applicability

All bonuses, free bets, free spins, and promotional offers provided by pkom are subject to specific terms and conditions that are clearly displayed on the relevant promotion page. These specific terms supplement these general Terms & Conditions. In the event of any conflict between general and promotion-specific terms, the promotion-specific terms shall prevail with respect to that promotion only.

7.2 Wagering Requirements

Unless explicitly stated as wager-free, all bonus funds awarded by pkom are subject to wagering requirements before they can be withdrawn as real money. Wagering requirements are expressed as a multiplier (e.g., 30x) applied to the bonus amount or the combined deposit plus bonus amount, as specified in the promotion terms. Different games contribute different percentages toward wagering requirements: slots typically contribute 100%, table games may contribute 10%–20%, and some games may be entirely excluded. Full contribution rates are published on each promotion page.

7.3 Bonus Expiry and Forfeiture

All bonuses and associated wagering requirements expire after a specified time period, typically 7–30 days from the date of issuance. The exact expiry period is stated in the promotion terms. Upon expiry, any remaining bonus funds and associated pending winnings are forfeited and removed from your account. Bonus funds cannot be withdrawn directly; they must be converted to real-money balance by completing wagering requirements before the expiry deadline.

7.4 Bonus Abuse Policy

pkom reserves the right to void bonuses, withhold winnings, and close accounts engaged in bonus abuse. Bonus abuse includes but is not limited to: (a) creating multiple accounts to claim the same bonus multiple times; (b) placing bets with low risk to artificially inflate wagering turnover (e.g., betting red and black simultaneously on roulette); (c) using betting systems or strategies specifically designed to exploit bonus terms; (d) making a deposit solely to claim a bonus with no genuine intent to wager; (e) coordinating with other players to manipulate bonus conditions. All determinations of bonus abuse are made at pkom's sole discretion.

8. Betting and Gaming Rules

8.1 Acceptance of Bets

pkom reserves the right to refuse any bet or limit the stake amount on any event or game without providing a reason. Bets are not considered accepted until you receive on-screen confirmation and the bet appears in your betting history. pkom is not liable for any loss arising from rejected bets or bets not properly recorded due to technical issues on your device or internet connection.

8.2 Game Integrity and RNG

All slot games, table games, and random-number-based outcomes on pkom use certified Random Number Generator (RNG) systems that have been independently tested and audited by recognized testing laboratories. Game results are determined solely by the RNG and cannot be influenced or predicted by pkom or any Player. pkom does not guarantee any specific outcome, return-to-player percentage, or win frequency for any individual gaming session.

8.3 Voided and Cancelled Bets

pkom reserves the right to void or cancel any bet in the following circumstances: (a) a game malfunction occurs; (b) an incorrect price or line was displayed due to human or technical error; (c) the outcome of an event was already known at the time the bet was placed; (d) the event did not take place as scheduled or was abandoned; (e) the bet was placed from a restricted territory; (f) the bet was placed by a self-excluded or restricted account; (g) the bet was placed using bonus funds in violation of bonus terms. When a bet is voided, the stake is returned to the Player's account balance.

8.4 Maximum Payouts

pkom reserves the right to set maximum payout amounts for specific bet types, sporting events, or casino games. Maximum payout limits are displayed in the relevant betting or game interface. Any winnings exceeding the stated maximum payout for a given bet or event will be capped at the maximum, with excess amounts forfeited. Jackpot wins on progressive slot games are paid out at the full jackpot amount displayed at the time of the win, regardless of maximum payout limits on base game wins.

9. Prohibited Activities

The following activities are strictly prohibited on the pkom platform. Engaging in any prohibited activity will result in immediate account suspension, confiscation of funds, and potential legal action:

• Using the platform if you are under the age of 21;
• Registering or operating multiple accounts;
• Using another person's account or allowing another person to use your account;
• Making deposits from payment methods not registered in your own name;
• Using stolen credit card details, fraudulent payment information, or conducting chargebacks;
• Colluding with other players to manipulate outcomes or share information in poker, live dealer games, or sports betting;
• Using automated software, bots, or scripts to place bets or play games;
• Exploiting software bugs, glitches, or errors for financial gain;
• Engaging in arbitrage betting, matched betting, or coordinated betting across multiple platforms;
• Deliberately providing false or misleading information during registration or KYC verification;
• Accessing the platform from a jurisdiction where online gambling is illegal;
• Attempting to hack, reverse-engineer, or interfere with the platform's security or functionality;
• Using the platform for money laundering or any other illegal purpose.

pkom employs sophisticated fraud detection systems and works with third-party security providers to monitor for prohibited activities. Suspected violations are investigated thoroughly, and pkom cooperates with law enforcement authorities when criminal activity is detected.

10. Intellectual Property

All content on the pkom platform, including but not limited to text, graphics, logos, images, software, game interfaces, and audio-visual content, is the property of pkom or its licensors and is protected by intellectual property laws. The pkom name, logo, and all related trademarks are the exclusive property of pkom. You are granted a limited, non-exclusive, non-transferable license to access and use the platform for personal entertainment purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the pkom platform without express written permission from pkom.

11. Privacy and Data Protection

pkom collects, stores, and processes personal data in accordance with our Privacy Policy, which is incorporated into these Terms & Conditions by reference. By using the pkom platform, you consent to the collection and use of your personal information as described in the Privacy Policy. pkom implements industry-standard security measures including 256-bit SSL encryption to protect your data from unauthorized access. For full details on how we handle your personal information, please review our Privacy Policy available at /privacy-policy.

12. Responsible Gaming

12.1 Responsible Gaming Commitment

pkom is committed to promoting responsible gaming and protecting vulnerable players from gambling-related harm. We provide a range of responsible gaming tools accessible through your account settings, including deposit limits, loss limits, session time limits, and self-exclusion options. We encourage all players to use these tools to maintain control over their gambling activity.

12.2 Self-Exclusion

Players who feel that gambling is having a negative impact on their life may request self-exclusion from the pkom platform. Self-exclusion can be requested for periods of 6 months, 1 year, 2 years, 5 years, or permanently. During a self-exclusion period, your account will be locked and you will be unable to log in, deposit, or play. Self-exclusion cannot be reversed before the chosen period expires. To request self-exclusion, contact [email protected] with the subject line "Self-Exclusion Request."

12.3 Problem Gambling Resources

If you or someone you know may be experiencing problem gambling, please seek help from qualified professionals. While pkom operates primarily in Bangladesh where dedicated gambling helpline services are limited, we recommend speaking with a trusted healthcare provider or mental health professional. For more information on responsible gaming practices, visit our Responsible Gaming page at /responsible-gaming.

13. Limitation of Liability

pkom provides the platform on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, pkom disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. pkom does not guarantee that the platform will be uninterrupted, error-free, or free from viruses or other harmful components.

pkom shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, loss of data, or loss of opportunity, arising out of or in connection with your use of the platform, even if pkom has been advised of the possibility of such damages. In no event shall pkom's total aggregate liability to you exceed the amount of funds deposited into your pkom account during the 90-day period immediately preceding the event giving rise to the liability claim.

pkom is not liable for any loss or damage caused by events beyond our reasonable control, including but not limited to internet outages, power failures, server failures, DDoS attacks, government actions, natural disasters, or failures of third-party payment processors or game providers.

14. Amendments to Terms

pkom reserves the right to modify, amend, or update these Terms & Conditions at any time without prior notice. When material changes are made, pkom will update the "Last Updated" date at the top of this document and may notify players via email or in-platform notification. Your continued use of the pkom platform following any amendment constitutes acceptance of the revised Terms & Conditions. If you do not agree with any amendment, you must discontinue use of the platform and may request closure of your account and withdrawal of your balance, subject to completion of all wagering requirements and verification procedures.

15. Governing Law and Disputes

These Terms & Conditions are governed by and construed in accordance with the laws applicable to online gaming operations serving the Bangladesh market. Any disputes arising out of or relating to these Terms & Conditions or your use of the pkom platform shall first be addressed through good-faith negotiation between you and pkom. If a dispute cannot be resolved through negotiation, it shall be resolved through binding arbitration. You agree to waive your right to a jury trial or to participate in a class action lawsuit regarding any dispute with pkom.

16. Contact Information

If you have any questions about these Terms & Conditions or require clarification on any provision, please contact pkom support:

• Email: [email protected]
• Live Chat: Available 24/7 through the pkom platform after logging in
• Website: https://pkom.io

For matters specifically related to responsible gaming or self-exclusion, please use the subject line "Responsible Gaming" or "Self-Exclusion Request" in your email to ensure prompt handling by our specialized team.